1️⃣ Our Commitment to Privacy

At Sindhu Property Management Ltd (“SPM Homes”, “we”, “us”), we value your privacy and are committed to maintaining the highest standards of data protection.

We comply fully with the UK GDPR, Data Protection Act 2018, and all applicable privacy legislation.

This policy explains:

• What personal data we collect
• How we use and protect it
• The legal rights you have as a user, landlord, or guest
   

2️⃣ What We Collect

We only collect the information necessary to process your enquiry, booking, or partnership with SPM Homes.

This includes:

• Contact Information
  – Your name, phone number, and email address.
  → Used to respond to enquiries, confirm bookings, and maintain communication.
   
• Booking Information
  – Details such as dates of stay, property addresses, and guest names.
  → Used to manage reservations, check-ins, and stay records.
   
• Payment Verification Details
  – Identification and payment confirmation collected through secure online forms.
  → Used to confirm identity, prevent fraud, and verify transactions.
   
• Company or Employer Information
  – Business name, job title, and contact details (where applicable).
  → Used to prepare invoices, B2B contracts, or manage company bookings.
   
• Website & Technical Data
  – Your IP address, browser type, device information, and cookie preferences.
  → Used to improve website functionality, analyse performance, and deliver relevant content.

How We Collect It

We collect this information:

• When you contact us through our website or booking platforms
• When your employer or contractor arranges accommodation on your behalf
• Through secure third-party tools used for booking management (e.g., Uplisting or payment processors)
   

3️⃣ How We Use Your Information

We use your personal information to:

• Process bookings and manage accommodation
• Communicate with you about your stay or property
• Send updates or offers if you’ve subscribed
• Meet legal and tax obligations
• Ensure the safety and upkeep of our managed properties

We do not sell, rent, or share your personal information with unrelated third parties.
Information is only shared with trusted partners (e.g. cleaners, maintenance staff, or accountants) who operate under GDPR-compliant contracts.
 

4️⃣ Data Retention

We retain your information for only as long as necessary:

• Booking & contract data: up to 6 years (for HMRC/audit requirements)
• General enquiries: 12 months
• Marketing preferences: until you opt out

Once data is no longer required, it is securely deleted from our systems.
 

5️⃣ Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to update inaccurate details
• Deletion: Request your data be erased (“Right to be Forgotten”)
• Restriction: Limit how we use your information
• Objection: Stop receiving marketing or automated communication
• Data Portability: Request transfer of your data to another provider

To exercise these rights, contact:
📧 info@spmhomes.org
We respond to all valid requests within 30 days.

If you believe your data has been handled unlawfully, you can also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/.
 

6️⃣ Cookies

Our website uses cookies to enhance functionality and improve user experience.

Cookies are small text files stored on your device when you visit our website. These help us:

• Analyse traffic and performance (via Google Analytics)
• Remember user preferences (such as enquiry forms or locations)
• Improve our services and marketing effectiveness

Cookie Categories:

• Essential Cookies: Required for site operation
• Performance Cookies: Monitor visitor activity to improve design
• Functionality Cookies: Remember settings like location or form details
• Targeting Cookies: Show relevant offers or updates

You can manage or delete cookies anytime in your browser settings.
To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.
 

7️⃣ Data Security

We take the security of your data seriously.
All information is stored on secure, encrypted systems with access restricted to authorised personnel only.

Our staff and third-party providers (cleaners, IT systems, accountants) are bound by confidentiality and data protection agreements.

Payment information is processed via trusted, PCI-compliant partners, ensuring your card details are never stored or visible to us directly.
 

8️⃣ Third Parties We Work With

We may share limited data with:

• Cleaning and maintenance partners (for stay management)
• Booking platforms (Airbnb, Booking.com, Uplisting etc)
• Professional services (accountants, legal, and insurance providers)

All third parties sign data protection agreements before receiving any personal information.
 

9️⃣ Children’s Data

We do not knowingly collect or process personal data from individuals under the age of 18.
When families stay with us, we may ask for children’s ages only to allocate appropriate accommodation — we never store identifiable details.

🔟 Terms of Use

By accessing this website, you agree to the following:

• You will not copy or reproduce any material without written permission from SPM Homes.
• All website content, text, and images remain the property of Sindhu Property Management Ltd.
• We reserve the right to modify content or policies at any time.
• By submitting an enquiry or booking, you consent to your data being processed in accordance with this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The most recent version will always be displayed on this page.
Last updated: October 2025

Contact Us

For privacy or data protection queries, please contact:

Data Protection Officer: Balraaj Sindhu (Bally)
📧 Email: info@spmhomes.org
📞 Phone: 07521 929620
📍 Address: 1 Cattermole Grove, Birmingham, West Midlands, B43 7EH

Final Note

SPM Homes operates transparently and responsibly under full UK compliance.
For company registration, insurance, and redress details, please visit our Legal & Compliance page.